Extra-Mural Program: Confidentiality & Clients Rights

CLIENT RIGHTS

All Extra-Mural Program clients have rights as consumers of home healthcare services. Extra-Mural Program service providers will ensure that clients are informed of their rights.

These rights include, but are not limited to the following:

To be treated with dignity, respect and courtesy without discrimination
To have privacy concerning healthcare services
To receive quality service
To receive service from competent service providers
To report concerns regarding service delivery to Extra-Mural Program Management
To self-determination and the right to accept risk
To participate in decisions, state preferences and make choices regarding care/service
To refuse intervention
To make choices in personal lifestyle
To maintain relationships with family and friends
To have their body and property respected and protected providers will ensure that clients are informed of their rights

It is the responsibility of each employee, volunteer and student to safeguard the rights of the client.