Patient Representative Program: Building Bridges

Atlantic Health Sciences Corporation's Patient Representative Service, a first in New Brunswick, reflects our commitment to patient-centered care, and enables us to be more responsive to patients' concerns and questions. Available for families, patients and staff in all of our facilities, the service provides information, support, encouragement and assistance. A full-time Patient Representative acts as a bridge between the patient, family, and hospital staff and systems, helping to enhance communication and resolve
misunderstandings or problems.

The Patient Representative can:

• provide information about hospital policies and procedures
• provide information about patient's Rights and Responsibilities
• provide a clinically independent forum for patients/families/appropriate others to voice
  concerns
• act on behalf of others to review complaints, concerns, inquiries and needs
• arrange a meeting, if needed, between relevant hospital staff and patients/families
• provide feedback to patients/families about actions and outcomes with respect to their situation

You may contact the AHSC Patient Representative at (506) 648-6714, or toll-free 1-888-955-CARE(2273).

Last Updated: January 17, 2005